Shipping&Returns

Shipping to UK

All orders are processed, packaged and shipped from my home studio in Somerset within 3 business days.

Once your order has been dispatched you will receive a notification email. Once shipped orders may take 1-3 business days to arrive., depending on the delivery option you have selected at the checkout.

Burn Wild will not be liable for non deliveries where by the customer has inputted their address incorrectly. 

To UK we offer a 2nd Class or a 1st Class delivery options with Royal Mail. You can select your preferred delivery method at the check out.

__

Shipping to Europe

As of January 1st 2021, customers in the European Union might have to pay import duties and import VAT on purchases made from the UK. It is a cost incurred at the border and charged to the recipient by the courier service. There is no way for me to predict how much this will be as it differs from country to country and depends on size/weight of package. This cost is in addition to your initial shipping costs. The customer is liable to pay these charges and if they aren’t paid, the package will not be cleared and will not get past the border.

Unfortunately this is not something I have any control over so please be aware of the potential cost implications before placing your order.

If you have further questions or you do not live in the UK or Europe, do not hesitate to contact me at info@burnwild.co.uk so that we can have a chat and I can give you a quotation price of shipping to your country.

__

Returns

Should you find fault with your item please email me at info@burnwild.co.uk and I will do my best to help you.
If you wish to return your item you may do so within 14 days. Any requests made after this time will not be accepted. The product must be in its original condition and it must not be damaged or used.

​Shipping costs are not refunded: return shipping costs are covered by the customer.